Realz Casino ID and Passport Verification Guide

Which documents does Realz Casino actually accept?

You need proof of who you are, where you live, and that the payment method belongs to you. That is the whole logic behind KYC.

For identity, the accepted set is a national ID card, a passport, or a driver's licence. Any one of the three works on its own. Alongside it, you supply proof of address and proof of ownership of the payment method you used to deposit. A passport plus a recent utility bill and a card photo is the cleanest combination most players submit.

Documents have to be valid and unexpired. A licence that lapsed last month will bounce, even if the photo is flawless. Check the expiry date before you upload anything.

• Identity: ID card, passport, or driver's licence (pick one, current and unexpired).
• Proof of address: utility bill, bank statement, or council notice from the last three months.
• Payment ownership: photo of the card used, or a screenshot from the e-wallet showing your name.

All four corners of the document must sit inside the frame. Crop out one edge and the review team treats the file as incomplete.

Why ask for all of this at once? The check ties three things together: the person, the address, and the money. An operator has to confirm that the human requesting a payout is the account holder, that they live where they claim, and that the deposit came from a source under their control. Miss one leg of that triangle and the payout stays frozen. It is a legal requirement tied to anti-money-laundering rules, not a hurdle the casino invented to slow you down. Submit everything in one go and you skip the back-and-forth entirely.

One habit saves a lot of waiting: verify the moment you register, long before you plan to cash out. The documents sit approved on your file, and when a withdrawal request lands there is nothing left to review.

Passport, ID card or driver's licence: which one should you send?

All three are valid. They differ in how much data they expose and how fast a reviewer can read them.

A passport carries a machine-readable zone and rarely gets rejected on format. A driver's licence is convenient but has a front and a back, and both sides need uploading. An ID card sits in the middle. The table below lines them up so you can choose the one that saves you a second upload.

One caveat worth remembering: a document that shows your address does not automatically satisfy the separate proof-of-address step. Realz Casino still asks for a bill or statement for that. Read the full proof of address requirements so you are not caught short at the second stage.

A practical tip on file size and format. Upload a clear JPG or PNG straight from your phone camera, or a PDF if you scanned the document. Keep the file under the size cap the upload form shows, usually a few megabytes, and never compress it so hard that the small print turns to mush. If you own a passport, default to it. Single page, no back to forget, and the machine-readable strip along the bottom gives reviewers a clean data source. Players tend to clear the identity stage fastest with a passport for exactly that reason.

Why do so many ID uploads get rejected?

Most rejections have nothing to do with fraud. They are avoidable photo problems.

Glare is the top offender. A flash or a ceiling light bounces off the laminate and wipes out the exact line a reviewer needs to read. Blur is next, usually from shooting too close or with an unsteady hand. Then come the boring ones: a cut-off corner, a document that expired last week, or a name on the file that does not match the name on the account.

Mismatched details deserve a closer look. If you registered as "William" but your passport reads "William James Carter", that is fine. If you registered under a nickname or a maiden name that never made it onto your document, the check stalls until you fix the account field. Sort the name mismatch first, then upload.

• Glare or reflection covering the photo, number, or expiry line.
• Blurry or low-resolution capture where text is unreadable.
• A corner or edge cropped out of frame.
• Expired document, or a name that does not match your account.
• Black-and-white scans instead of a colour photo.

If your submission already came back, the reasons on verification rejected? map to the exact fix. Nine times out of ten it is a retake, not a real problem.

How do you photograph your ID so it passes first time?

Good light and a steady phone solve almost everything. Here is the sequence that clears review without a second attempt.

1. Lay the document flat on a dark, plain surface. A wooden table or a dark cloth kills reflections better than white paper.
2. Use daylight near a window. Switch off the camera flash so nothing bounces off the laminate.
3. Hold the phone parallel to the document, not at an angle, and fill most of the frame with it.
4. Keep all four corners visible with a small margin around the edge.
5. Tap the screen to focus, then check the tiny text is sharp before you send.
6. Upload the original colour file. Do not screenshot, crop hard, or apply any filter.

For a two-sided document, shoot the front and back as separate files and label them clearly. For the payment-ownership step, cover the middle digits of a card if you like, but leave the first six, the last four, and your name visible. Get this stage clean and the whole review usually wraps inside 24 to 72 hours, which keeps your withdrawals on schedule.

Frequently asked questions